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Home 911 Disclaimer
innoVoIP - 911 Disclaimer
911 Disclaimer Print E-mail

911 Disclaimer

IMPORTANT NOTIFICATION IN CONNECTION WITH 9-1-1 DIALING SERVICES USING INNOVOIP

INNOVOIP provides you local regional and long distance phone services over your broadband connection. There is one important difference between the INNOVOIP service and the phone service provided over a traditional phone line -- this difference is that the 9-1-1 dialing feature with INNOVOIP has important limitations that you should be aware of and that you advise others that may use the INNOVOIP service in your residence or business.

YOU ARE RESPONSIBLE FOR ACTIVATING THE 9-1-1 DIALING FEATURE BY TAKING AFFIRMATIVE STEPS TO REGISTER THE ADDRESS WHERE YOU WILL USE THE INNOVOIP SERVICE. IF YOU MOVE THE LOCATION OF WHERE YOU USE THE INNOVOIP SERVICE, YOU MUST AFFIRMATIVELY ACTIVATE THE 9-1-1 DIALING FEATURE AT THAT LOCATION BY REGISTERING THE ADDRESS.

IF YOU FAIL TO REGISTER YOUR LOCATION OR CHANGE THE ADDRESS TO A NEW LOCATION, THE 9-1-1 DIALING FEATURE WILL NOT FUNCTION PROPERLY AND POTENTIALLY NO EMERGENCY SERVICE WILL BE SENT TO YOUR LOCATION.  EMERGENCY RESPONDERS MAY BE DISPATCHED TO YOUR OLD LOCATION  IF YOUR NEW LOCATION IS NOT REGISTERED.  ADDITIONALLY, IF 9-1-1 IS DIALED AT AN UNREGISTERED ADDRESS, YOU MAY BE ASSESSED A FEE OF $75.00 PER OCCURRENCE.

Additional limitations are as follows:

  • If you lose power or there is a disruption to power at the location where INNOVOIP is used, neither INNOVOIP nor the 9-1-1 dial feature will function until power is restored. You should also be aware that after a power failure or disruption, you may need to reset or reconfigure the INNOVOIP device prior to utilizing the service, including the 9-1-1 dialing feature.
  • If your Internet connection or Broadband Service is lost, suspended, terminated or disrupted, neither INNOVOIP nor the 9-1-1 dial feature will function until the Internet connection or Broadband Service is restored.
  • If your INNOVOIP account is suspended or terminated, the INNOVOIP service outage will prevent the 9-1-1 dialing feature from functioning.
  • There may be a greater possibility of network congestion and/or reduced speed in the routing of a 9-1-1 dialed calls utilizing INNOVOIP as compared to traditional 911 dialing over traditional public telephone networks.

Labels will be sent to your billing address that must be placed on or near all equipment that is used to make calls using the INNOVOIP service so that you or others using the equipment are reminded or advised of the limitations of the 9-1-1 dialing feature. You are responsible for the accuracy and the completeness of the address that you submit to INNOVOIP for the location at which INNOVOIP will be used and to which emergency service will be sent in the event that you use the INNOVOIP 9-1-1 dialing service.

You are responsible for updating and of the advising the Company of any and all changes to the address or location at which INNOVOIP will be used. INNOVOIP uses a third party to route the 9-1-1 dialed calls to the applicable local emergency response center or to the national emergency calling centers. We make no warranties or guarantees as to whether, or the manner in which, 9-1-1 dialed calls that you make are answered or responded to by the local emergency response center or by the national emergency calling centers. We disclaim any and all liability or responsibility in the event that the third party data used to route 9-1-1 dialed calls is incorrect or yields an erroneous result. Neither INNOVOIP, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents may be held liable for any claim, damage or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to INNOVOIP 9-1-1 dialing service unless such claims or causes of action arise from INNOVOIP's gross negligence, recklessness or willful misconduct. You agree to release, indemnify, defend and hold harmless INNOVOIP, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents and any other service provider who furnishes services to you from any and all claims, damages, losses, suits or actions, fines, penalties, cost and expenses (including, but not limited to, attorney fees) or any liability whatsoever, whether suffered, made, instituted or asserted by you or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by you or others, or for any infringement or invasion or the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the operation, failure or outage of services, incorrect routing, or use of, or inability of a person to use, INNOVOIP 911 dialing feature or service or access emergency service personnel. By agreeing to the terms and conditions of this website you are also agreeing to the terms of this disclaimer.

If you have any questions about this notification, please call 1-866-433-7575 for further information.